Shipping Policy
At Shroove Life Private Limited (“we,” “us,” or “our”), we are committed to ensuring a seamless and efficient delivery experience for our customers. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased through our website.
1. Processing Time
• All orders are processed within 1-2 business days (excluding weekends and public holidays).
• Orders placed after 3:00 PM IST will be processed the next business day.
2. Estimated Delivery Time
• Delivery time depends on your location:
• Metro Cities: 3-5 business days.
• Non-Metro and Remote Areas: 5-7 business days.
• Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather, public holidays, or courier delays.
3. Tracking Your Order
• Once your order is shipped, you will receive a confirmation email or SMS with a tracking number and a link to track your shipment.
4. Packaging
Your products are carefully packaged to ensure they reach you in perfect condition. If you receive a damaged package, please refer to our Returns Policy.
5. Delays in Shipping
• While we strive to deliver within the estimated timeframes, delays may occur due to:
• Natural disasters, strikes, or pandemics.
• Incorrect or incomplete shipping information.
If your order is delayed beyond the expected timeframe, please contact us at admin@shroovelife.com.
6. Incorrect Address
• Customers are responsible for providing accurate shipping information.
• If an order is returned due to an incorrect address, we will attempt to contact you for updated details. Additional shipping charges may apply.
7. Undeliverable Packages
In case a package is undeliverable (e.g., due to address issues, recipient unavailability, etc.), we will notify you to arrange a re-delivery or refund.
8. Contact Us
For any shipping-related questions or concerns, please reach out to us:
Shroove Life Private Limited
Email: admin@shroovelife.com
Phone: +91-9667884421